Terms & Conditions

By using our website(s) [and/or] placing an order for goods [and/or registering as a member of our website(s)] you confirm your agreement to our privacy policy and terms and conditions as set out below:

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your order and a further email to confirm they have been shipped. In the unlikely event that the goods are no longer available, or cannot be fulfilled we will notify you.

You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly.

The goods may differ slightly from the images shown.

We reserve the right to substitute products of a similar description and standard if the requested goods are not available but will use reasonable endeavours to match your order exactly. In the unlikely event of you receiving a substituted product, you, the buyer, shall be entitled to return the goods unopened together with the original invoice for a full refund within ten working days from the date of delivery, should the substituted product not be acceptable to you.

Nothing in these terms and conditions shall affect the statutory rights of any consumer.

Our payment providers perform fraud checks on every payment we process. In some instances, certain orders may get flagged and will require investigation by our staff. We may reach out to you via email or phone and ask a series of industry standard questions should your payment be flagged. We will then clear the order for fulfilment or cancel the order if deemed appropriate.

If you want to cancel an order you must email us immediately during working hours. Once orders are locked for shipping we are unable to cancel them and you will need to return the item. If you do not receive a response confirming your order has been cancelled then it has been locked for shipping and cannot be amended. 

Please see the below pages for other terms & conditions relating to: 

Ordering And Payments 

Delivery Information

Return Information


Privacy Policy


Matrix Nutrition Limited Trading As Supplement Centre
Registered office address - Matrix Nutrition Limited, Severn House, Hazel Drive, NP10 8FY 
FulfilmentUnit 4 Vertex ParK, Oakwood Drive, Emersons Green, Bristol, BS16 7LB