Frequently Asked Questions
How will I know if my order has been received successfully?
At the end of your shopping experience the final page will thank you for your order. Within a couple of minutes you will receive an order confirmation from us. Please check that all of the details on this confirmation are correct. If there is anything incorrect then please don't hesitate to get in touch.
How long will delivery take and what is the charge?
We offer a next day delivery service on all orders received before 6pm. Delivery to mainland UK is just £3.99, however delivery is free for all mainland UK orders over £65. Click here for further information on our delivery charges.
You can pay for your order on line with a valid debit or credit card. We accept Switch / MasterCard / Visa / Solo / Visa Electron). Authorisation or your card will be taken at the point of order but money will not leave your account until the goods are despatched from our warehouse. The payment will appear on your statement as Supplement Centre via BVG-AIRFLO.
You may also pay using Paypal and funds will be debited from your account at the point of order.
Do you offer credit facilities?
Sorry but we do not offer credit. All orders are to be paid for at point of order.
Do you despatch outside UK?
Yes, we are able to ship items internationally. Select your country in the shopping basket and the delivery charge will automatically update. A list of prices can be found on our delivery page - click here for more details
What do I do if I have not received my order within the stated time?
In the unlikely event that you do not receive your order within the delivery time stated please contact one of our customer service team on 0844 871 0444, where one of our friendly operators will be happy to help you, or email firstname.lastname@example.org. Calls cost 7p per minute plus your phone company's access charge.
How do I cancel or alter an order made on line?
Once your order has been confirmed, to cancel or change your order in any way you will need to call one of our customer service team on 0844 871 0444 who can alter the details of your order providing it hasn't yet been despatched. Please note customers have up to 14 days to cancel their order from the date of purchase. Calls cost 7p per minute plus your phone company's access charge.
Can I return my order for a refund?
Yes you may return any item that is in mint unopened condition to us at your own expense and within 14 days of receipt for a refund of the purchase price of the goods. Our returns address is The Supplement Centre , Gladden Place, West Gillibrands, Skelmersdale, Lancashire, WN8 9SX.
If I have returned items for an exchange when can I expect my replacement parcel?
Replacements are usually processed with 2 days of the parcel being received by us, but please allow a further 3 days for receipt of your exchanged item.